Overview
If there is a problem with your purchase, let Emilio know at {email}, and he will work with you to fix the mistake and provide a replacement product as soon as possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A few goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Food items can be replaced if necessary.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, let Emilio know at {email} when you ordered your product and what was wrong with it. He will make it up to you.
Refunds
If you instead would like to receive your money back, let Emilio know at {email}.
If you are approved, then your refund will be processed via cash or venmo.
Need help?
Contact us at {email} for questions related to refunds and returns.